National Association of Estate Agents

NAEA Propertymark is the UK’s leading professional body for estate agency personnel; in all aspects of property services. Dedicated to the goal of professionalism within all aspects of property, estate agency and land. By appointing a NAEA Propertymark Protected agent to represent them, you will be safeguarded and receive the highest level of integrity and service for all property matters.

Client Money Protection

The Propertymark Client Money Protection (CMP) Scheme provides compensation to landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.

Independent Redress Scheme

It is a legal requirement for estate agents and letting agents to belong to a government approved independent redress scheme. The role of an independent redress scheme is to provide fair and reasonable resolutions to disputes with members of the public.

The Property Ombudsman

Providing consumers and property agents with an alternative dispute resolution service since 1990. The Ombudsman’s resolutions are designed to achieve a full and final settlement of the dispute and all claims made by either party.

Association of Residential Estate Agents

ARLA Propertymark is the UK’s foremost professional and regulatory body for letting agents. Members operate to professional standards far higher than the law demand. By using an ARLA Propertymark Protected agent, consumers have the peace of mind their agent will provide a professional service and their money is safeguarded by Propertymark’s Client Money Protection scheme.

The Tenancy Dispute Scheme

The Tenancy Deposit Scheme (TDS) is a government approved tenancy deposit protection scheme in England and Wales operated by The Dispute Service Ltd. The Housing Act 2004 requires letting agents to protect deposits on assured shorthold tenancies in a scheme such as ours.